Refund policy
Returns
You have 30 days from delivery to request a return. The device must be in the condition it arrived in, with its original packaging and everything that came in the box.
To start a return, email with your order number and the reason. We will reply with return instructions and an address. Please do not ship anything back before you hear from us — returns sent without instructions can't be matched to your order.
Return shipping. Return postage is paid by you and deducted from the refund. There is no restocking fee. Returns are inspected on arrival and must be in the same condition they were sent in to be approved.
Refunds. Once your return is received and inspected we will email you to confirm. Approved refunds go back to the original payment method within 10 business days of approval. Depending on your bank it can take a few more days to appear on your statement.
Damaged or faulty on arrival. If your device arrives damaged, or doesn't power on, email us within 7 days. Send a short video showing the problem — that's what the manufacturer needs to process it, and it saves you a round of back-and-forth.
In that case you pay nothing. We send you a prepaid return label and replace the unit. Damage in transit is not your problem to fund.
Warranty
One year from the day it's delivered. If the mask, the collar, or the controller stops working in the first year, we replace it. There is no fee.
What's covered. LED failure, battery failure, the controller, and the charging cable — anything that stops the device doing what it's supposed to do under normal use.
What isn't. Accidental damage, drops, water damage beyond normal cleaning, and any unit that has been opened or repaired by someone else. Ordinary cosmetic wear to the silicone isn't a fault.
How to make a claim. Email with your order number and a short video showing the problem. Video is what the manufacturer needs to approve a replacement, so sending it in the first email is the fastest route. We handle it from there and a replacement ships to you.
After the first year. The warranty ends at twelve months. We'd rather say that plainly than bury it — if something goes wrong at month thirteen, email us anyway and we'll tell you honestly what we can and can't do.